Object - Oriented Customer Education
نویسنده
چکیده
Whether you buy a laptop computer or a lawn mower, you expect to learn how best to use it. For some products it is enough to skim the user’s manual. For others you need to attend a class. In the past, product training was considered an attribute of product support. It came bundled with the product and was an expected feature like a power cord or the certificate of warranty. This situation has changed. When you buy a toy, batteries are no longer included. Similarly, education is no longer automatically included and free with the large, enterprise-wide solution purchases customers make today.
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